FREQUENTLY ASKED QUESTIONS

Secret Vienna Tours

Tours and Experiences

  • Chevron down Who are your the guides who work for Secret Vienna?
  • Secret Vienna only works with licensed tour guides who are experienced, entertaining, and creative. Some of the guides are Viennese while others come from other provinces in Austria. We also have international guides from Russia and Israel to cater for our Russian and Hebrew speaking audience. Our guides are committed to offering excellent service and a unique experience and are constantly creating new Vienna tours for you to keep exploring.

  • Chevron down What is the group size in your tours?
  • Secret Vienna emphasizes quality over quantity and therefore we limit the groups’ size to 30 people for our regular tours and 20 people for our experiences. Exceptions can be made and in case a tour is fully booked we still encourage you to contact us!

  • Chevron down What is the difference between tours and experiences?
  • Secret Vienna offers unique tours and experiences in various themes. Currently, we have over 30 different tours covering topics such as warfare, secret societies, medieval times, music, literature, and much more. Tours usually take place in a larger group and are led by a licensed, experienced, and entertaining tour guide. Experiences are upgraded tours which offer more than just a tour. In our experiences you can get a private concert, learn Viennese dialect, march with soldiers in the city streets, or learn to cook historical food. The groups are smaller and you enjoy a personalised, unforgettable experience!

  • Chevron down In what language do you offer tours?
  • Currently Secret Vienna’s tours are available in five languages: German, English, Hebrew, Russian, and Italian. More languages including French, Spanish, Portuguese, Japanese, and Arabic will be added soon. Our tours in Russian and Italian are available at the moment only as private tours.

  • Chevron down How long do your tours last?
  • Our tours last approximately two hours. While the tours never end before the promised time, they sometimes can get extended. We encourage our Secret Vienna explorers to participate in the tour, ask questions and be active, and in some cases the tour ends up being longer.

  • Chevron down Are your tours suitable for children?
  • The majority of our tours and experiences are child and family-friendly. Whenever a tour is not suitable for children it will be explicitly written in the tour description. We encourage people to start exploring at a young age and so bringing your children is highly recommended!

  • Chevron down Are your tours pet-friendly?
  • Our Secret Vienna team loves animals and bringing your dog is definitely fine. We do ask you to notify us in advance and in some tours we enter private residences or churches which do not allow dogs. It’s always best to check to be on the safe side.

  • Chevron down Are your tours designed for locals or for tourists?
  • Secret Vienna’s tours and experiences are perfect for anyone who wants to uncover the secrets of the city and its beauty behind the scenes. Both locals who have been living here all their lives or tourists who are visiting for the first time can enjoy our tours.

Payment and Refund

  • Chevron down What are your payment options?
  • The current payment system is only paypal. In the next few weeks we will upgrade our platform to enable other, more convenient payment options such as credit or debit cards.

  • Chevron down I don’t have a Paypal account, how can i book your tour?
  • In case you don’t have a paypal account, simply contact us and pay for your tour at the meeting point before the beginning of the tour. As mentioned above, our payment system will be upgraded in the next few weeks to include credit and debit cards.

  • Chevron down I booked your tour but can’t come, what can i do?
  • Cancelling your booking can be done 72 hours before the tour. Last-minute cancellations won’t be refunded. We do encourage you, however, to contact us and explain the reason. As we do want you to explore with us we will try to be as understanding as possible and find a solution for you. Please read our terms and conditions for more information.

Other Relevant Questions

  • Chevron down I love what you do and want to work with you, how can I do that?
  • Joining the Secret Vienna team can be done in various ways. You can join us as an employee or intern, as a blog contributor, or as a guide. Please contact us and schedule a meeting with one of our representatives. In case you are just a community member who wants to suggest ideas or give feedback, we encourage you to get in touch with us! We always want to grow and improve and can only do that with your support.

  • Chevron down I have a specific area of interest, which tour can fit me best?
  • Secret Vienna tours are designed to cater or a variety of interests, from history, to music, to art and culture. Some tours are more general while other tours are very specific. Please go to our tours page and explore the unique Vienna tours we have to offer!

  • Chevron down How can I know which of my private information you keep?
  • Secret Vienna respects and protects your privacy to ensure that any information provided is used only to your benefit and in accordance with our privacy policy. The only information we keep is your name and email for the purpose of communicating tour information. When such information is no longer relevant, your private data is deleted. You can freely subscribe to our monthly newsletter to enjoy updates, unique stories and tips that will enrich your life in Vienna. You can always contact us to inquire which information is kept about you and we will gladly provide you with it as soon as possible.

  • Chevron down How can I book a private tour?
  • Booking a private tour with Secret Vienna couldn’t be easier. Simply go to our private tours page, select your preferred tour and date, send an inquiry and we will confirm based on our guides’ availability. In case one tour isn’t available due to a holiday or any other reason, we will offer alternatives. Customisable and personalised tours are also available but require an inquiry well in advance to let us prepare.

  • Chevron down Do you have any other services beside tours and experiences?
  • Secret Vienna is offering both B2B and B2C services. Beside tours and experiences with licensed tour guides, we offer Secret Rickshaw tours, treasure hunts, cooking workshops, and more. For our B2B clients we offer storytelling and content services to help them capitalise on their unique selling proposition – their history.

  • Chevron down Do I have to tip the guide at the end of the tour?
  • Our tour guides work very hard to make sure your experience is unique and unforgettable. While they do get paid by Secret Vienna, you can definitely show your appreciation and satisfaction by tipping them at the end of the tour.

Still Have Questions?

Feel free to reach out to us using the form below. One of our staff members will reach out as soon as possible.

Secret Vienna Tours